Shipping policy

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and tracking information when available.

Estimated Delivery Times

Australia: 7–15 business days
International: 10–20 business days

Delivery times are estimates and may vary because of destination, customs processing, carrier delays, weather, or peak shopping periods.

Shipping Charges

Available shipping methods and charges will be displayed at checkout before payment.

Tracking

When tracking is available, the tracking number will be sent to the email address used during checkout. Tracking information may take several business days to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if your address is incorrect. We cannot guarantee changes after an order has been processed or shipped.

Customs and Import Charges

International customers are responsible for any customs duties, import taxes, or fees charged by their country unless otherwise stated during checkout.

Lost or Delayed Packages

If your order is significantly delayed or tracking shows delivery but you have not received it, contact us at eslerygangeivg@outlook.com. We will assist you in contacting the carrier and investigating the shipment.

Multiple Packages

Orders containing several products may arrive in separate packages and on different dates.

Contact

Email: eslerygangeivg@outlook.com
Phone: +61 494 427 041